Car Rental (Non-SBT Offline) Booking Request

Created by Abhishek Saumya Pankaj, Modified on Wed, 12 Mar at 3:20 PM by Abhishek Saumya Pankaj

Request Reception
- Support receives the manual booking request via call, email, or chat.
Car Identification & Demo Trip Creation
- Identify the car model and ensure pick-up and drop-off timings and locations are validated.
- Create a trip using a demo account.
IL Platform Check
- Search for the requested car on the IL platform.
- If Available on IL Platform:
  - Guide the user to create a booking on the IL platform.
  - If the user requires assistance, support creates a trip on the customer’s account.
  - Send an email informing the customer that their preferred car has been added and instruct them to complete the booking.
  - Update Freshdesk case notes, transfer the ticket to the US support queue if required, and close the ticket.
If Not Available on IL Platform:
- Check with the Tech-Spoc to confirm taking the booking offline.
- Search for the customer’s preferred car using GDS or directly on the Car Vendor website.
- Share a quotation with the user (looping in the approver via email).
- Upon receiving customer confirmation:
  - Create a booking on the Options Travel platform or the Car Vendor’s website.
  - For Options Travel, enter the specific manual car reservation codes as required:
    - Avis ZI – S165500
    - Budget ZD – S23800
    - Hertz ZE – 2220947
    - Enterprise ET – AMEXMMD
    - National ZL – AMEXMMD
  - Confirm the booking by updating the Corporate Discount ID, Billing Number, and Membership details.
  - Create the Voucher.
  - Retrieve the booking from the IL Database using the Trip ID to confirm vendor and driver details.
  - Access the MIS page and complete the Booking MIS (set as “Bill to Client Company”).
  - Draft and send the confirmation email using the designated email template.
  - Click “All vouchers sent” to mark the booking complete.
  - Update Freshdesk case notes, transfer the ticket to the US support queue if necessary, and close the ticket.
  - Update the US Production Tracker.
  - Charge the client the applicable service fee.