Change Request – After Pick-Up

Ticket Handling & Verification

• A Freshdesk ticket is assigned and accepted within 90 seconds.

• Review the ticket and copy the Trip ID.

• Search for the Trip ID on Gmail and the Dashboard.

• Identify the booking change request under the car section.

Processing the Change (Post Pick-Up)

• Contact the selected Car Rental Vendor to obtain updated fare details over the phone.

• Send an email to the traveller with all relevant information (including fare details) and obtain confirmation.

• Upon customer approval, confirm the booking with the Car Rental Vendor and update the Billing Number if necessary.

• Send a confirmation email to the traveller with the updated Voucher attached.

• Create a new MIS as “Bill to Client Company” under the reschedule option.

• Update Freshdesk case notes, transfer the ticket to the US support queue if necessary, and close the ticket.

• Update the US Production Tracker.