Use Below Email Subject wherever applicable.
“Explanation of Re-shop Charge for Your Booking (Trip ID: XXXX-XXXX)”
Dear Customer,
Thank you for your inquiry about the charge of $XX.XX on your recent booking.
$XX.XX is the Itilite Reshop Service fee.
ITILITE’s “Price Drop and Re-shop” feature automatically monitors flight prices after booking. If we find a lower price for your exact itinerary, we rebook your flight at the reduced rate to save you money.
As per our policy, ITILITE charges 50% of the savings as a re-shop fee
This fee represents ITILITE’s share of the savings from rebooking. Importantly, there are no upfront charges for this feature; you are only charged if we successfully lower your fare.
We hope this clarifies the charge on your Card. Our aim is to provide you with the best rates and ensure you save on your travel expenses.
If you have any further questions or need any clarification, please do not hesitate to contact us at +1 833 460 5669 or email us at bookings@itilite.com. You can also initiate a chat anytime for any assistance.
Thanks,
Team ITILITE!
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