Dear XYZ,
Greetings from ITILITE,
We are writing to you today regarding your recent booking with us. We would like to bring to your attention that due to a technical error from our channel partner we collected the resort fee for your hotel booking on Trip ID: , the resort fee is something that needs to be paid directly to the hotel during your stay.
We apologise for any confusion or inconvenience
We would like to inform you that we have already initiated the refund of the resort fee, which was $XXX, to the same credit card used to book this trip. This refund will reflect in your account within the next 3-5 business days.
If you have any queries or need any clarifications, please feel free to reach out to us anytime, day or night! You can call us at +1 833 460 5669 or shoot us an email at bookings@itilite.com. We're always here to help!
Team ITILITE
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