Dear XYZ,
Greetings from ITILITE!
Please be informed that the Airline confirmed to us, the travellers have already utilised their unused credits directly with the Airline.
We will not be able to apply for these flight credits again.
We would be more than happy to assist you in booking this trip (Insert Trip ID) We can proceed with this booking, However, the total cost of the flight will be applied for this trip.
We request you to kindly acknowledge this email so that we can proceed with the booking.
If you have any questions or need further clarification, please do not hesitate to contact us at +1 833 460 5669 or bookings@itilite.com.
Team ITILITE
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