FTC (Different Traveler wants to use colleagues Credit)

Dear XYZ,

Greetings from ITILITE!

In accordance with the airline's policy, the unused flight credit must be utilised by the original recipient, and we are unable to modify the traveler's name. The credit is designated for Mr/Ms’s_________use and this is valid for 1 year from the date of purchase.

We request you to please create a new trip for yourself.

If you have any further questions or need any clarification, please do not hesitate to contact us at +1 833 460 5669 or email us at bookings@itilite.com. You can also initiate a chat anytime for any assistance.

Thanks,

Team ITILITE!