Flight Reshop

Table of content 

1. Setting Up notifications for SRC

2. Process Re-Booking new Trips and Cancelling existing trips 

3. Pushing Manual PNRs to Queue 65

4. FAQs

5. Steps to do MIS 

6. Handling Customer queries

1. Setting up notifications for SRC

We have partnered up with a vendor which will notify us when the Price of flight drops via email notifications sent via: noreply@fairfly.com

2. Rebooking and Cancelling the fare

Process

• Open GDS and Check the fare rules of the PNR sent by email 

• Check the name and details of the person using All trips.

• Check if the new fare rule is similar to the original fare. 

• Check if NO seats, meal preference, or extra baggage is booked on fare

• Rebook the new fare for the same person mentioned in All trips

• Once the booking is completed, Cancel the original PNR and apply for a refund

• Proceed with the MIS entry, mentioned below

3. Pushing GDS PNRs manually incase of offline bookings

Process

1. Once a PNR is ticketed we need to pass the GDS PNR (NOT airline PNR) to the QUEUE 65

2. The command to pass it is : qeb/65

3. Once passed, there will a success message

4. Frequently Asked Questions

• What if we are NOT able to reshop the opportunity 

  • IF we are not able to reshop, then we need to go to the email click on “No, here’s why” and select the appropriate reason 

• The new fare is not showing up on GDS as mentioned in the email.

  • Sometimes fares may take some time before they appear on GDS. You can wait for a few minutes and try again.

• What if the opportunity is not present anymore

  • In order to make sure, we will rebook first and then cancel the original fare.

• What if there is an added ancillary to the fare

  • We will not reshop if there is a particular ancillary attached to the ticket.

• What if the client has booked seats from 3rd party/ airline website

  • If the fare show has seat information attached and is visible on GDS, we will not reshop that fare.

• What if the cancellation price is more than the savings

  • The savings & cancellation price is already mentioned in the Fairfly email. If the cancellation is more than the savings, we will not reshop that fare

• What is the amenity (baggage, wifi,  etc… )  of the new fare is different from the original fare

  • We will check the fare rules and only reshop fare which have the Exact fare rules as of original fare.

3. Steps to MIS for Reshopping

Step 1: Generate New voucher from IL admin >> Trips >> Vouchers (In cases where PNR is changed)

Step 2: Go to IL Admin >> Trips>> Reshopping 

Step 3: Enter Trip ID/ Airline PNR / GDS PNR

Step 4: Click on Upload ticket 
Note:  No need to select any email template here. Upload the same PNR in case of auto-rebooking

Step 5: Select the updated Voucher/ Same Voucher 
(i) Depends on Auto-Reshopping or Manual booking 

Step 6: Fill the following detail in the MIS

Step 7: Send Email

• (i) Make sure that the new/ old voucher is attached  

Screenshots at each step, attached below.