Update on Hotel Payment for Your Trip ID: XXXX XXXX
Dear XYZ,
Greetings from ITILITE,
We wanted to reach out regarding your recent booking at [Hotel Name] for [Booking Dates].
Our team has been working to complete the payment with the hotel; however, despite our best efforts, the hotel has not been cooperating with our payment process. As a result, we kindly request that you settle the payment directly with the hotel for this booking and we will promptly process a full refund for the amount we charged for this reservation.
We apologise for any inconvenience this may cause and thank you for your understanding and cooperation.
If you have any questions or need further clarification, please do not hesitate to contact us at +1 833 460 5669 or bookings@itilite.com.
Team ITILITE
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