When User Leaves Chat -Email Acknowledgement

Created by Nupur Banerjee, Modified on Tue, 14 Jan at 12:03 AM by Nupur Banerjee

If the Issue or reason for chat is unknown use the below template.

Hi Mr./Ms. [Last Name],

Greetings from ITILITE!

Thank you for reaching out to us.

We wanted to follow up with you regarding your recent chat. It appears that our chat got unexpectedly disconnected, and we apologise for any inconvenience you may have experienced.

Please provide us with some additional information so that we can better understand your situation and provide you with the most accurate and helpful guidance.

If you have any further questions or need any clarification, please do not hesitate to contact us at +1 833 460 5669 or email us at bookings@itilite.com. You can also initiate the chat again anytime for any assistance.

Team ITILITE

If the Issue is resolved but user left without acknowledging

Hi Mr./Ms. [Last Name],

Greetings from ITILITE!

Thank you for reaching out to us.

We wanted to follow up with you regarding your recent chat. It appears that our chat got unexpectedly disconnected, and we apologise for any inconvenience you may have experienced.

We sincerely hope that we were able to address your query to your satisfaction

Team ITILITE